British Airways Data Analysisv1.0
✦ Project Overview
A visual data analysis project using Tableau to uncover insights from British Airways customer reviews. Features interactive dashboards for analyzing ratings across service, food, and seat comfort dimensions.
✦ Key Features
- ♥Interactive Tableau dashboards for deep insights
- ♥Analysis of customer sentiment on service and amenities
- ♥Visual breakdown of ratings by category (Food, Seat, Service)
- ♥Data-driven recommendations for service improvement
✦ Methodology
Data Visualization best practices applied to unstructured data:
01.
Data Scaping
Collected customer reviews using Python (BeautifulSoup) to build a raw dataset.
02.
Sentiment Analysis
Processed text reviews (VADER/TextBlob) to assign numerical sentiment scores (Positive/Negative) to each entry.
03.
Dashboard Design
Designed Tableau dashboards with interactive filters to allow stakeholders to drill down into specific service categories and time periods.